Shipping Policy

Thank you for shopping with AuraDerm. We aim to deliver your skincare products safely and efficiently.

Order Processing

Orders are processed after they are successfully placed and any required verification is completed.

Processing times may vary during promotions, holidays, or periods of high demand. If there is a significant delay, we will make reasonable efforts to contact you.

Delivery Locations

AuraDerm currently serves All Our Pakistan. Delivery availability may depend on your location and courier service coverage.

Estimated Delivery Times

Estimated delivery time: 2-4 working days

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, remote locations, or circumstances beyond our control.

Shipping Charges

Shipping charges will be displayed at checkout or communicated before your order is confirmed, where applicable.

Any free-shipping offers will be subject to the conditions stated in the relevant promotion.

Cash on Delivery

If cash on delivery is available for your location, you may pay the applicable order amount when your parcel is delivered.

Please provide an accurate phone number and delivery address and remain available for courier coordination.

Order Tracking

Where tracking is available, your tracking details will be shared through the contact method provided with your order.

Failed Deliveries and Returns to Sender

If a delivery attempt fails because the recipient is unavailable, the address is incorrect, or the order cannot be accepted, the courier may attempt redelivery or return the parcel to us according to its procedures.

Please contact our support team if you need help with a delayed or unsuccessful delivery.

Incorrect or Damaged Deliveries

If your parcel arrives damaged or contains the wrong product, contact us promptly at auradermofficial.pk@gmail.com with your order number and relevant photographs.