Refund Policy

At AuraDerm, customer satisfaction matters to us. Please review our refund policy before placing your order.

90-Day Money-Back Guarantee

If your purchase is covered by our advertised 90-day money-back guarantee, you may request a refund within the applicable 90-day period, subject to the guarantee's terms and conditions.

To request a refund, contact our support team with your order number, purchase details, and reason for your request.

Email: auradermofficial.pk@gmail.com

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. Include your order number and clear photographs of the product and packaging where relevant.

We will review the issue and explain the available resolution, which may include a replacement or refund.

Change of Mind and Opened Products

For hygiene and product-safety reasons, opened or used skincare products may be subject to restrictions on returns, except where your purchase is covered by the applicable money-back guarantee or where a remedy is required by law.

Please contact our support team before sending any item back.

Refund Processing

Once your request has been reviewed and approved, we will explain the refund process and expected timeframe.

Refunds will be issued through the original payment method where possible. For cash-on-delivery orders, our team will coordinate an appropriate refund method.

Bank, payment-provider, or processing delays may affect when the funds reach you.

Shipping Charges

Original shipping charges, return shipping charges, and other applicable fees will be handled according to the terms of the relevant guarantee and applicable law. We will communicate any applicable charges before proceeding.